If you are having any sort of a problem with your product and need to return or exchange the product, please contact us at customerservice@tayjoley.com. Upon contacting us, we will give you all of the information you will need in order to send your product back to us. Please be aware that all products must be in their original state, having not been worn or washed. Please return your product within 30 days of purchase. We will not be responsible for return shipping fees unless their was an error on our part.